South Gloucestershire · England

Tile repair in Thornbury, South Gloucestershire

Our technicians come to Thornbury for chip, crack and drill-hole repairs to floor and wall tiles. Nothing is taken out, with a one-year guarantee.

  • Repairs from £95
  • Cracked floor tiles
  • Damaged tile edges
Surface Doctor technician refinishing the outside of a roll-top bath

Tile repair near Thornbury

Tile repair in Thornbury, done in place

We repair the tile in place, so there’s no need to hunt for a matching tile. A loose or rocking tile may need relaying first, and we will tell you. We work on natural stone & granite, ceramic tiles and floor and wall tiles, and people most frequently call us about chips from dropped pans and tools and drill holes from removed fittings.

We guarantee the work for a year. If something is not right in that time, we come back and put it right. Avoid dropping heavy items on repaired floor tiles, and use a pH-neutral cleaner.

Floor repair in progress in a customer’s kitchen
Where
Thornbury (BS35)
Region
South Gloucestershire
Cover
One year on every repair
Quotes
From £95. Fixed and free, based on photos
Phone
0345 017 0787
Page updated
23 October 2026

Work for landlords and builders

Letting agents frequently send us photos straight from the inventory. You can have a price before you arrange access, and we can arrange access with the tenant directly if that helps.

Builders, developers and site managers book us for snagging repairs, putting right damage done during fitting. We hold CHAS, Constructionline and SafeContractor accreditations.

How we price tile repair

Prices start from £95. There are no hourly rates or hidden extras. The price depends on:

  • Whether old repairs or coatings need taking off
  • Whether it’s a chip, crack, burn or wear
  • How much damage there is
  • The colour and finish to match

We charge the same wherever you are, with no extra for Thornbury. What changes the price is the job itself: how much damage, what it’s made of and how many items.

How to get a fixed price

We price nearly every job from photos. This is what to send:

  • Good light, ideally daylight, without flash glare
  • Where you are, by postcode
  • A close-up of the damage, in focus
  • Something in shot to show the size

Call 0345 017 0787 or use the quote form. With a clear picture of the damage and one of the whole tiled area, we can price the job the same day in most cases.

Should I try a DIY kit first?

If you’re set on a kit, follow its instructions closely and work on a clean, dry surface, and do not use it until it has fully cured. If it fails, we can still put it right.

We understand the appeal of fixing it yourself. The risk is that a kit repair hides the damage for a while, then fails, and the old filler has to come out before a proper repair.

Questions from Thornbury

Do the materials smell?

Some materials have a smell while they’re applied. It fades as everything cures.

Do I have to be there?

Someone needs to let us in and show us the job. You don’t need to watch us work.

Do you charge for travel?

We don’t add a call-out fee. The fixed quote covers the visit and the work.

Do you hold any accreditations?

Yes, including CHAS, Constructionline and SafeContractor. The full list is on our accreditations page.

Can you price it without visiting?

Normally, yes. Clear pictures let us give you a fixed price without visiting.

What about drill holes in tiles?

Yes. Drill holes from old rails and shelves are a common job.

Is it OK to have pets in the house?

We ask you to keep children and pets out of the room while we work and until it has cured. Everywhere else in the home is fine.

Can I add another job to the visit?

Yes. Combining jobs on one visit brings the cost down. Send photos of everything you’d like done.

What happens on the day

From the moment we arrive, we keep the work contained to the one room. Surfaces nearby are masked off, the job takes a morning or an afternoon, and we finish with a tidy-up and a look at the finished work together.

  1. First the tile is cleaned and loose pieces removed.
  2. Next we fill the damage.
  3. We shape the repair flush with the tile.
  4. We match the colour and pattern by hand.
  5. We seal the repair to suit the finish of the tile.

Getting ready for the visit

  • Let us know which floor the room is on
  • Let the surface dry out before the visit
  • Let us know if it has been repaired before

How to get a price

For a price in Thornbury, the easiest route is photos: a close-up, a wider shot and your postcode. We reply with a fixed quote and our next available dates.

Get a fixed quote

Read more

Our work in Thornbury

Thornbury is about 8 miles north of Mangotsfield, in South Gloucestershire. We agree a date that works for you, and we’ll give you an arrival time in advance, so there’s no waiting around. We work in all 110 towns and villages in South Gloucestershire, from the larger towns to small villages. Our jobs stretch from Thornbury to Birmingham (about 65 miles away).

Every address in BS35 is within our area. We regularly work on streets such as Church Road, High Street and Woodleigh. Main roads around Thornbury include the B4061, so getting to you is simple. If you’re just outside Thornbury, we cover Morton (1 mile north), Crossways (1 mile east), Lower Morton (1 mile north), Upper Morton (1 mile north-east) and Duckhole (1 mile north). Further out, we also cover Kingswood (11 miles south), Mangotsfield (8 miles south), Yate (6 miles south-east), Fishponds (9 miles south), Bradley Stoke (6 miles south) and Patchway (6 miles south-west). Thornbury is one of the larger places we cover in South Gloucestershire.

Around Thornbury

Locally, our jobs take us to homes close to The Royal George Public House, United Reformed Church and Christ The King Catholic Primary School. Other landmarks nearby include Thornbury and District Museum (0.5 miles south-west) and Thornbury Castle (0.6 miles west). Green spaces nearby include Red Hill.

Map of Thornbury © OpenStreetMap contributors

Common problems we fix in Thornbury

Floor tiles chip when pans, tins and tools are dropped, while walls end up with drill holes from old fittings. Cracks can also come from movement in the floor below.

Get in touch if you’ve noticed any of these:

  • Damaged tile edges
  • Discontinued tiles you cannot replace
  • Chips from dropped pans and tools
  • Cracked floor tiles

What to look for in a quote

  • Who will actually do the work
  • What happens if the damage is worse than the pictures show
  • Is the price fixed, and does it include VAT?
  • How long the guarantee is and what it covers

Our hiring checklist

When a repair is not the answer

In fairness, there are a few things a repair will not fix:

  • Loose or hollow tiles that need relaying
  • Cracks caused by a moving floor, until the floor is fixed
  • Whole walls of failing grout

Send us pictures and we will tell you honestly.

What we work on

  • Ceramic tiles
  • Natural stone & granite
  • Porcelain tiles
  • Marble
  • Floor and wall tiles

Repair or replace in Thornbury?

Replacing a tile means breaking it out, tracking down a matching tile and possibly cracking its neighbours. A repair leaves the tile where it is. Repairs from £95, with every job priced individually. A repair normally costs much less than people expect, particularly next to the cost of replacement. Photos let us give you the exact figure.

Why us?

  • One visit for most repairs
  • One-year guarantee on every repair
  • Colour-matched on site
  • We leave the room as we found it

Read our pricing.

CHAS accredited contractor and Constructionline logos SafeContractor, SMAS Worksafe and Builder’s Profile logos

About our accreditations · Every repair comes with a one-year guarantee.

Read what customers say about us on Trustpilot.