Kent · England

Toilet & ceramic chip repair in Ashford, Kent

We travel to Ashford for chip and break repairs to toilets, cisterns and other ceramics. Nothing is taken out, with a one-year guarantee.

  • Repairs from £95
  • Chips on the pan or rim
  • Chips on the cistern lid
Surface Doctor technician refinishing the outside of a roll-top bath

Toilet chip repair in Ashford

Toilet chip repair in Ashford without replacing anything

We rebuild the damaged area and match it to the glaze, so the toilet stays in place. A crack that leaks cannot be fixed with a cosmetic repair, and we will tell you if that is what we find. Whether it’s chips on the pan or rim and damage from dropped items, we can help, whatever the material.

Peace of mind is built in: our one-year guarantee applies to every job, and we will explain exactly what it covers when we quote. Avoid dropping heavy items and use non-abrasive cleaners on the outside of the pan and cistern.

Before and after: a damaged toilet pan restored by Surface Doctor
Location
Ashford (TN23, TN24, TN25, TN26)
County
Kent
Guarantee
12 months on all our work
Quote
From £95. Fixed and free, based on pictures
Telephone
0345 017 0787
Updated
23 October 2026

Ashford: your questions answered

Will you leave a mess?

We protect the room with dust sheets and masking first, and tidy up before we leave.

Can landlords book you?

Yes, frequently. We can quote for several properties together and work between tenancies.

Can I get a quote without a visit?

In nearly every case. If photos don’t show enough, we will ask for another angle.

Is the work guaranteed?

Yes: twelve months. If there’s a problem with the work in that time, we come back and put it right.

Does someone need to be in?

We need someone to let us in. You do not need to watch us work.

Do you charge for travel?

We don’t add a call-out fee. Your fixed price includes everything.

It’s been repaired before. Can you still fix it?

In most cases. We remove the old repair before doing a new one, so let us know about it.

Is a repair better than a new one?

Generally, when the rest is in good condition. Repairing avoids the cost and disruption of replacing. If replacing would be better, we will say so.

About Ashford

Ashford is in Kent. Whether you’re in the middle of Ashford or on the outskirts, the service is the same: a fixed quote, a tidy visit and a guarantee. Ashford is one of 922 towns and villages in Kent where we work. You can also see our page for London, about 48 miles away.

All of TN23, TN24, TN25 and TN26 is covered, from the main roads to the quietest streets. From Market Lane, Church Road and Station Road or anywhere nearby, we can come to you. Ashford sits on or near the A20 and A28, so getting to you is simple. Other places close to Ashford include Stanhope (1 mile south-west), Newtown (1 mile south-east), South Willesborough (1 mile south-east), Godinton (1 mile north-west) and Willesborough (1 mile east). Larger places within reach include Canterbury (13 miles north-east), Sittingbourne (15 miles north), Folkestone (14 miles east), Faversham (12 miles north), Hythe (10 miles south-east) and Davington (12 miles north). Ashford is among the bigger towns we cover in Kent.

Around Ashford

Locally, our jobs take us to homes close to Ashford Green Corridors, Ashford School and The Locomotive pub and the streets around them. Also close by are Christ Church (under half a mile south-east) and Chilmington Green Primary School (within half a mile west). There’s a railway station in Ashford itself: Ashford International station. Well-known places in the area include William Harvey Hospital (2.1 miles east) and Ashford Designer Outlet (0.6 miles south-east). Green spaces nearby include Hatch Park.

Map of Ashford © OpenStreetMap contributors

For landlords and businesses

We work for landlords, letting agents and housing providers in Ashford as well as homeowners. A repair between tenants keeps the property empty for less time, and it costs much less than replacing.

Rented homes see more wear and tear, and replacing things at every changeover adds up. Repairing between tenants keeps the property presentable for less.

When a repair isn’t the answer

A few problems are outside what a surface repair can do:

  • A crack that leaks water
  • A crack through the bowl or trap
  • A loose pan or leaking seal (that’s a plumbing job)

Send us photos and we’ll tell you honestly before you book.

Materials we repair

  • Porcelain
  • Cisterns & lids
  • Toilet pans
  • Pedestals
  • Vitreous china

Prices and what affects them

Repairs from £95. We do not charge extra for travel to Ashford. The price depends on:

  • Unusual colours or finishes
  • What kind of damage it is
  • The material
  • Access to the area

Compared with replacing, repairing generally costs far less, because nothing has to be taken out, refitted or made good. Your fixed quote shows exactly what’s included.

How to get a fixed quote

A couple of clear pictures is all it takes. It helps if you send:

  • Something in shot to show the size
  • One sharp close-up of the damage
  • The material, if you know it
  • Any earlier repairs or coatings

Ring 0345 017 0787, or send us photos through the quote form. With one close-up and one wider picture, we can give you a fixed quote without visiting.

What we do, step by step

It’s a tidy, low-fuss visit. We agree the arrival time in advance, cover and mask the work area, then carry out the work, which generally takes one to two hours. If we find something your photos didn’t show, we’ll explain it before carrying on.

  1. First the damaged area is cleaned and dried.
  2. Missing material is filled and rebuilt to the original shape.
  3. It’s sanded flush.
  4. The glaze is colour-matched and finished.
  5. The repair is polished so it blends in.

Preparing for the visit

  • Clear toiletries, mats and anything else from around the area
  • Ensure the room can be ventilated
  • Let the surface dry out before the visit

Get a quote

Getting a price is easy: take a close-up of the damage and a photo from further back, send them to us with your postcode, and we’ll reply with a fixed price. There’s no charge for the quote and you are under no obligation.

Send pictures for a quote

Advice

Repair or replace: which is better?

Replacing a toilet needs a plumber and sometimes new flooring around the pan, and a matching cistern may no longer be made. Repairing the chip leaves it in place. Our toilet chip repair starts from £95. Instead of hourly rates, we price the whole job up front. Damage, material and access decide it.

Why us?

  • Nothing taken out or refitted
  • Same prices wherever you are
  • We leave the room as we found it
  • Colour mixed on the day to match

Take a look at our prices page.

Common problems we fix in Ashford

Most toilet chips happen while the bathroom is being fitted, or when something heavy is dropped. Cistern lids are a common casualty.

Send us a photo if you notice any of these:

  • Chips on the pan or rim
  • Pieces knocked off during fitting
  • Marks on the outside of the pan
  • Damage from dropped items

Questions to ask before booking

  • Whether a trained technician does the job
  • What preparation is included
  • When it can be used again
  • How to look after the finish

Choosing a repair company

DIY repairs versus a professional job

DIY kits are sold for most surfaces, and they can tidy up a tiny mark. Where they fall down is colour and preparation: they come in a handful of shades, and if the surface isn’t prepared the repair will not last.

Kits are cheap and easy to find, but many of the jobs we do start with putting right a DIY repair. Getting it right first time is usually cheaper.

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About our accreditations · Every repair comes with a one-year guarantee.

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