Greater London · England
Toilet & ceramic chip repair in Chinatown, Greater London
Chip and break repairs to toilets, cisterns and other ceramics for homes and businesses in Chinatown and across Greater London. Send pictures for a free, fixed quote.
- Repairs from £95
- Marks on the outside of the pan
- Chips on the pan or rim
Chinatown: your questions answered
Is there a guarantee?
Yes, for a year. If there’s a problem with the work in that time, we come back and put it right.
Does someone need to be in?
We need someone to let us in. After that, you can carry on with your day.
Are you accredited?
Yes. Our accreditations include CHAS, Constructionline and SafeContractor. See our accreditations page for the full list.
Is there a call-out fee?
Travel is included in the price, with the same prices everywhere we work.
Can you redo someone else’s repair?
Generally, yes. Tell us what was done before.
What happens if you find more damage?
The price is fixed for what the pictures show. Anything extra is discussed before we begin.
What about a leaking crack?
No. That needs a new toilet. We fix chips and broken pieces.
What areas do you cover?
All of Greater London, and the rest of the UK. There’s no extra charge for travel.
How we handle toilet chip repair in Chinatown
Chips are rebuilt and colour matched to the glaze, so the toilet stays in place. A crack that leaks can’t be fixed with a cosmetic repair, and we will say so if we find one. If you are dealing with marks on the outside of the pan and damage from dropped items, we can help, whatever the material.
You’re covered for a year from the day of the repair. Just call us if there’s a problem and we will sort it. Avoid dropping heavy items and use non-abrasive cleaners on the outside of the pan and cistern.
- Location
- Chinatown (W1F, W1D, W1T)
- Area hub
- Greater London
- Guarantee
- One year on every repair
- Quotes
- From £95. Free and fixed, from your photos
- Phone
- 0345 017 0787
- Page updated
- 23 October 2026
When a repair isn’t the answer
We will always be straight with you, so here’s what a repair won’t do:
- A crack that leaks water
- A crack through the bowl or trap
- A loose pan or leaking seal (that’s a plumbing job)
Not sure? Send pictures and we’ll give you a straight answer before booking.
Materials we repair
- Porcelain
- Cisterns & lids
- Toilet pans
- Pedestals
- Vitreous china
Chinatown and nearby
Chinatown is about 1 mile east of City of Westminster, in Greater London. Book a date that suits you, and you will know when to expect us, so there’s no waiting around. Chinatown is one of 764 places in Greater London where we work.
We cover every part of the W1F, W1D and W1T postcode area. We regularly work on streets such as Duck Lane, Drury Lane and Bruton Lane. Chinatown is on the A4 and A301, which makes it straightforward to reach. Neighbouring places we cover include Soho (1 mile north), St James's (1 mile south), West End (1 mile north-east), Seven Dials (1 mile north-east) and St Giles (1 mile north-east). We also work in nearby towns such as Kensington (3 miles west), Shoreditch (3 miles north-east), Walthamstow (7 miles north-east), Hoxton (3 miles north-east), Whitechapel (3 miles east) and Hampstead (4 miles north-west).
Near you in Chinatown
Typical jobs here are in homes near Harris Westminster Sixth Form, Waxy O'Connor's pub and London Library, among other places. You’ll also find LITE Regal International School (0.6 miles west), Soho Parish CofE Primary School (within half a mile west), St Anne's Churchyard (under half a mile north-west) and St Anne's Church (under half a mile north-west). Chinatown has its own railway station: Tottenham Court Road station. A little further out are St James Workhouse (under half a mile north-west) and Leverian collection (within half a mile south-east). Not far away are Barnsbury Wood and St. James's Park Lake.
- Local facilities include Westminster St James (within half a mile south-west)
Prices and what affects them
Prices start from £95. We do not charge extra for travel to Chinatown. The price depends on:
- Unusual colours or finishes
- Where the damage is and how we get to it
- What the surface is made of
- The size and number of damaged areas
A few things move the price: access, material, the extent of the damage and whether we can do several items together. Photos let us give you a fixed figure.
Quotes from your photos
It only takes a minute to photograph the damage. Please include:
- A close-up of the damage, in focus
- Whether it’s been repaired or coated before
- Your postcode, so we can check dates
- Daylight if possible, and no flash reflection
Most customers in Chinatown get their price from photos. Add a line about what happened and your postcode, and we’ll reply with a fixed quote and the earliest dates we have.
Common problems we fix in Chinatown
Toilets and cisterns generally get chipped during fitting, or when something heavy is dropped. Cistern lids get chipped surprisingly often.
The things clients usually mention when they call include:
- Chips on the cistern lid
- Damage from dropped items
- Pieces knocked off during fitting
- Chips on the pan or rim
Before booking anyone
- The length of the guarantee and what it covers
- What aftercare is recommended
- Is the price fixed, and does it include VAT?
- How soon you can use it again
For landlords and businesses
We work for landlords, letting agents and housing providers in Chinatown as well as householders. Repairing between tenancies keeps void periods short, and it normally costs far less than a refit.
Hospitality businesses need rooms back in use quickly, so most of our work is done in a single visit. We can work around your bookings.
Repair or replace in Chinatown?
Replacing a toilet means a plumber and sometimes new flooring around the pan, and the matching cistern may be discontinued. Repairing the chip leaves it in place. Our toilet chip repair starts from £95. A repair is priced on what needs doing, not your postcode. The full price is agreed before booking, with no extras added later.
Why Chinatown customers choose us
- Straight answers about what a repair can do
- Rooms protected and left tidy
- Generally one visit, start to finish
- Colours mixed by hand to suit your surface
Read our full price list.
What happens on the day
It’s a tidy, low-fuss visit. We confirm the time with you beforehand, protect the area, then carry out the work, which normally takes an hour or two. If we find something your photos didn’t show, we’ll explain it before carrying on.
- We start by cleaning and drying the damage.
- Missing material is filled and rebuilt to the original shape.
- It’s sanded flush.
- We colour-match and finish the glaze.
- We polish the repair to blend it in.
Preparing for the visit
- Clear toiletries, mats and anything else from around the area
- Let us know if it has been repaired before
- Tell us if there are stairs or a lift
Get a quote
Upload a photo of the damage and a wider shot of the entire item, with your W1F postcode, and we’ll come back with a fixed quote.
Advice
DIY kit or professional repair?
DIY kits are sold for most surfaces, and they can make a small mark look better. Where they fall down is colour and preparation: kits come in a few standard shades, and without proper cleaning and keying the filler frequently lifts.
The difference between a kit and a professional repair is mostly in the preparation and colour. We prepare the area properly, mix the colour on site and polish the finish to match, and the work is guaranteed.
Towns and villages near Chinatown
Also in Chinatown
About our accreditations · Every repair comes with a one-year guarantee.
