County Durham · England
Toilet Chip Repair in The Slack
Damaged toilet in The Slack? We put it right where it is, match it on site and guarantee the work for a year.
- Repairs from £95
- Chips on the pan or rim
- Chips on the cistern lid
Toilet chip repair in The Slack without replacing anything
Chips are rebuilt and colour-matched to the glaze, so the toilet stays in place. A crack that leaks cannot be fixed with a cosmetic repair, and we will say so if we find one. We regularly repair cisterns & lids, pedestals and toilet pans, and common reasons people get in touch are marks on the outside of the pan and chips on the cistern lid.
A one-year guarantee comes with the work, just as it does everywhere we cover. Take care with heavy items and use non-abrasive cleaners on the outside of the pan and cistern.
- Location
- The Slack (DL13)
- Region
- County Durham
- Warranty
- A year, on every repair
- Quote
- From £95. Free, fixed price from pictures
- Telephone
- 0345 017 0787
- Page updated
- 23 October 2026
When a repair is not the answer
We won’t take on work that will not last, so here’s what a repair cannot put right:
- A crack that leaks water
- A crack through the bowl or trap
- A loose pan or leaking seal (that’s a plumbing job)
Not sure? Send photos and we’ll give you a straight answer.
Surfaces we repair
- Vitreous china
- Toilet pans
- Pedestals
- Porcelain
- Cisterns & lids
Where we work around The Slack
The Slack is about 6 miles west of Bishop Auckland, in County Durham. Customers in The Slack get the same service as everywhere else we cover: a fixed quote from your pictures, and a technician at your door on the day. We work in all 329 towns and villages across County Durham. Our nearest city page is Newcastle upon Tyne, about 26 miles away.
Postcode districts we cover here: DL13. You’ll find streets such as Copley Bent and Diamond Hill, and we cover them all. Other places close to The Slack include Butterknowle (1 mile west), South Side (1 mile north-west), Cockfield (1 mile south-east), Copley (1 mile west) and Lynesack (1 mile west). Within a short drive, we also cover Durham (15 miles north-east), Newton Aycliffe (10 miles east), Bishop Auckland (6 miles east), Spennymoor (10 miles north-east), Shildon (7 miles east) and Crook (7 miles north-east).
Near you in The Slack
Our clients here include homes close to Butterknowle Primary School, among other places. A little further out are Raby Castle (2.5 miles south-east).
The Slack: your questions answered
Are you accredited?
We hold CHAS, Constructionline, SafeContractor, SMAS Worksafe and Builder’s Profile accreditations.
Can you quote from photos?
In nearly every case. If photos do not show enough, we’ll ask for another angle.
Can you fix a cracked toilet that leaks?
No. That needs a new toilet. We fix chips and broken pieces.
Is it OK to have pets in the house?
Please keep children and pets out of the room during the visit and until it has cured. The rest of the house is unaffected.
I rent my home. Can I book you?
Yes. Check with your landlord; we can send the quote to them too.
Is the work guaranteed?
Yes: twelve months. If anything goes wrong with the repair within the year, we return to fix it.
What does toilet chip repair cost?
Repairs from £95. We give a fixed price based on pictures of the damage. Send a close-up of the damage and a wider photo and your postcode.
Is there a call-out fee?
There’s no separate call-out charge. The fixed quote covers the visit and the work.
Places near The Slack
Also in The Slack
When to call us in The Slack
Most toilet chips happen while the bathroom is being fitted, or from a dropped lid or bottle. Cistern lids get chipped surprisingly frequently.
Typical reasons for a call-out include:
- Pieces knocked off during fitting
- Marks on the outside of the pan
- Chips on the cistern lid
- Damage from dropped items
Questions to ask before booking
- What protection goes down before work starts
- When it can be used again
- Whether they match the colour on site
- Who will actually do the work
What affects the price in The Slack
Prices start from £95. You won’t pay by the hour. The price depends on:
- The colour and finish to match
- Any earlier repairs that need removing first
- Whether we combine several jobs
- How many areas need work
Rather than charging by the hour, we fix the price before we start. It depends on the damage, the material and access, and doing several items at once reduces it.
Quotes from your pictures
Almost every job we do is priced from pictures. This is what to send:
- What it’s made of, if you know
- Details of any past repairs
- Daylight if possible, and no flash reflection
- A photo taken from further back
Most customers in The Slack get their price from pictures. Tell us what happened and where you are, and we will send back a fixed quote and some dates.
How the visit works
Visits start with a quick look at the job together, so there are no surprises. Then the area is sheeted and masked and the work begins. It normally takes one to two hours.
- We clean and dry the damaged area.
- Next we rebuild the missing piece to its original shape.
- We sand the repair level.
- We match the colour to the glaze.
- We polish the repair to blend it in.
Preparing for the visit
- Let us know about parking or access
- Point us to the nearest place to park
- Keep pets and children out of the room while we work
Get a quote
Call 0345 017 0787 or use the quote form. With one close-up and one wider picture, we can price the job the same day in most cases.
Read more
For landlords and businesses
We work for landlords, letting agents and housing providers in The Slack as well as homeowners. Repairing between tenancies keeps void periods short, and it usually costs far less than a refit.
Housing associations and facilities teams use us for planned and reactive repairs in County Durham and across the UK. Repairing in place avoids the disruption of a replacement, which matters when someone is living in the home.
Should I try a DIY kit first?
You can buy a DIY kit for most repairs, and they can tidy up a tiny mark. Where they fall down is colour and preparation: they come in a handful of shades, and if the surface is not prepared the repair won’t last.
It’s tempting to reach for a kit, but many of the jobs we do start with putting right a DIY repair. Doing it properly first is typically the cheaper route.
Repair or replace: which is better?
Replacing a toilet means a plumber and possibly new flooring, and the matching cistern may be discontinued. A repair leaves it in place. Repairs from £95, with every job priced individually. The price depends on the type and amount of damage, what it’s made of and how many items we do on one visit. We give a fixed quote from your photos, so you know the cost before you book.
Why us?
- Free fixed quotes from pictures
- One visit for most repairs
- One price list for the whole UK
- Rooms protected and left tidy
Read our prices page.
About our accreditations · Every repair comes with a one-year guarantee.
