Medway · England

Toilet & ceramic chip repair in Upper Upnor, Medway

Local toilet chip repair for Upper Upnor: a fixed quote from pictures, a tidy visit and a one-year guarantee.

Repairs from £95
Damage from dropped items
Marks on the outside of the pan

Surface Doctor technician refinishing the outside of a roll-top bath

Book toilet chip repair in Upper Upnor

Toilet chip repair in Upper Upnor without replacing anything

A crack that leaks can’t be fixed with a cosmetic repair, and we’ll tell you if that’s what we find. We rebuild the damaged area and match it to the glaze, so the toilet stays in place. Common call-outs are for marks on the outside of the pan and damage from dropped items, on pedestals, porcelain and cisterns & lids.

Whatever the size of the job, it’s backed by a one-year guarantee. Take care with heavy items and use non-abrasive cleaners on the outside of the pan and cistern.

Where: Upper Upnor (ME2)
Area hub: Medway
Guarantee: 12 months on all our work
Quotes: From £95. Free and fixed, from your photos
Telephone: 0345 017 0787
Last updated: 23 October 2026

Ceramic basin shown before and after repair

Covering Upper Upnor

Upper Upnor is about 2 miles north-east of Rochester, in Medway. Customers in Upper Upnor get the same service as everywhere else we cover: a fixed quote from photos, then a visit to do the work. We cover all 68 towns and villages across Medway. Our nearest city page is London, about 27 miles away.

Postcode districts we cover here: ME2. We regularly work on streets such as High Street, Upnor Road and Castle Street and the roads around them. Nearby, we also work in Lower Upnor (1 mile north-east), Wainscott (1 mile north-west), Chattenden (1 mile north), Hoo St Werburgh (2 miles north-east) and Cooling Street (3 miles north). Larger places within reach include Gillingham (3 miles south-east), Chatham (3 miles south), Rainham (5 miles south-east), Luton (3 miles south), Park Wood (5 miles south-east) and Lordswood (5 miles south).

Near you in Upper Upnor

Our customers here include homes close to Lower Lines Park, Waterfront University Technical College and St Philip & St James. Nearby too are Waterfront UTC (1.3 miles south-east), The Kings Arms (within half a mile east), Wainscott Primary School (0.5 miles north-west) and Former Ordnance Store At Chatham Gun Wharf (1.4 miles south). The nearest railway station is Strood station, roughly 1.2 miles south-west. A little further out are Pentagon Shopping Centre (1.6 miles south) and City of Rochester-upon-Medway (1.4 miles south-west). The countryside around Upper Upnor includes Gad's Hill and Rede Common.

Map of Upper Upnor © OpenStreetMap contributors

The process

There is not much you need to do on the day. Let us in and show us the room, and we will take it from there. Most visits take an hour or two, including clearing up.

First the damaged area is cleaned and dried.
We fill and rebuild missing material to the original shape.
We sand it flush.
We match the colour to the glaze.
Finally we polish it into the surrounding glaze.

How to prepare

Keep a parking space free if you can
Mention any earlier repairs or resurfacing
Let us know about parking or access

How to get a price

Call 0345 017 0787 or use the quote form. With one close-up and one wider picture, we can give you a fixed price.

Get a fixed price

Advice

When to call us in Upper Upnor

Most toilet chips happen while the bathroom is being fitted, or from a dropped lid or bottle. Cistern lids are a common casualty.

These are the problems we are asked about most:

Marks on the outside of the pan
Chips on the cistern lid
Chips on the pan or rim
Pieces knocked off during fitting

What to look for in a quote

What aftercare is recommended
How your room will be protected
Whether cleaning and preparation are in the price
Who turns up on the day

10 questions to ask before booking

Questions from Upper Upnor

Will the price change on the day?

We stop, show you and agree any change before carrying on. Nothing extra is done without your say-so.

Do you work for landlords and businesses?

Yes. We work for landlords, agents, builders and businesses as well as homeowners across Medway.

Is it OK to have pets in the house?

We ask you to keep children and pets out of the room while we work. The rest of the house is unaffected.

Can I get a quote without a visit?

Nearly always. We only ask to see it in person if the pictures cannot show what we need.

Do I need to be at home?

We need someone to let us in. You don’t need to watch us work.

I’m a tenant. Can you help?

Yes. Check with your landlord; we can send the quote to them too.

Is there a call-out fee?

There is no separate call-out charge. Your fixed price includes everything.

It’s been repaired before. Can you still fix it?

In most cases. The old repair comes out first, so mention it when you send photos.

Prices and what affects them

Repairs from £95. There is no charge for travel to Upper Upnor. The price comes down to:

Previous DIY repairs that have to come out
Where the damage is and how we get to it
How hard the colour is to match
Doing more than one item at once

Instead of hourly rates, we fix the price before we start. Damage, material and access decide it.

How to get a fixed price

Before you send pictures, these tips help us give you a firm price:

Natural light rather than flash
A wider photo showing the entire toilet
The postcode, so we can plan the visit
A close-up of the damage, in focus

The quickest way to a price is to send a couple of pictures through our quote form or ring us. We’ll tell you honestly if a repair is the right fix.

Work for landlords and builders

Rented homes see more wear and tear, and replacing things at every changeover adds up. Repairing between tenants keeps the property presentable for less.

If you manage property in Upper Upnor, we’ll quote for several properties at once. Just send photos for each address and we will come back with a combined price.

Can I fix it myself?

The difference between a kit and a professional repair is mostly in the preparation and colour. We clean and key the area properly, mix the colour to your surface and finish it to the same sheen, then guarantee it for a year.

If you’ve already tried a DIY fix, that’s fine. We take the old repair out and do it properly, so it will not stop us repairing it. It does add a little time, so tell us about it when you send pictures.

Repairing versus replacing in Upper Upnor

A new toilet needs a plumber and possibly new flooring, and a matching cistern may no longer be made. Repairing the chip leaves it in place. Our toilet chip repair starts from £95. We charge the same wherever you are, so there is no premium for Upper Upnor. What changes the price is the job itself: how much damage, what it’s made of and how many items.