Surrey · England
Toilet & ceramic chip repair in Downside, Surrey
Problem with your toilet in Downside? We put it right where it is, match it on site and guarantee the work for a year.
- Repairs from £95
- Chips on the cistern lid
- Marks on the outside of the pan
Repair or replace: which is better?
Replacing a toilet needs a plumber and sometimes new flooring around the pan, and the matching cistern may be discontinued. A repair keeps the toilet you have. Repairs from £95, with every job priced individually. What it costs depends on the type and amount of damage, what it’s made of and how many jobs we combine into one visit. You get a fixed price from your photos, so you know the cost before you book.
Why Downside clients choose us
- Free fixed quotes from pictures
- Work done at your home or business
- One-year guarantee on every repair
- CHAS and Constructionline accredited
Read our pricing.
About our toilet chip repair in Downside
Leaking cracks need the toilet replacing, and we’ll tell you if that is what we find. We rebuild the damaged area and match it to the glaze, so you don’t need a plumber or a new toilet. We work on pedestals, cisterns & lids and vitreous china, and common reasons people contact us are damage from dropped items and chips on the pan or rim.
You are covered after we leave: each job carries a one-year guarantee, and we will explain exactly what it covers when we quote. Take care with heavy items and use non-abrasive cleaners on the outside of the pan and cistern.
- Area
- Downside (KT11)
- County
- Surrey
- Warranty
- 12 months on all our work
- Quotes
- From £95. Fixed and free, based on pictures
- Telephone
- 0345 017 0787
- Last updated
- 23 October 2026
Places near Downside
Other services in Downside
What toilet chip repair costs
Repairs from £95. Every quote is fixed and free. What we look at:
- What the surface is made of
- Whether we combine several jobs
- The type of damage
- How easy the damage is to reach
A repair usually costs much less than people expect, especially compared with replacing and refitting. Photos let us give you the exact figure.
How to get a fixed quote
You can normally get a fixed price without us visiting. To make it quick:
- Something in shot to show the size
- One sharp close-up of the damage
- Your postcode, so we can check dates
- Good light, ideally daylight, without flash glare
A quote takes minutes to ask for: take one close-up and one wider shot of the toilet, add your postcode and send them over. You’ll get a fixed quote, not an estimate.
What we cannot put right
We’d rather lose a job than do one that will not last, so these are the limits:
- A crack that leaks water
- A crack through the bowl or trap
- A loose pan or leaking seal (that’s a plumbing job)
Send us pictures and we’ll tell you honestly before booking.
Materials we work on in Downside
- Vitreous china
- Pedestals
- Toilet pans
- Porcelain
- Cisterns & lids
Should I try a DIY kit first?
A kit can be fine for a tiny mark out of sight. For anything you look at every day, anything that has rusted, cracked or holed, or anything on a coloured surface, it’s worth having it done properly.
The difference between a kit and a professional repair is mostly in the preparation and colour. We prepare the area properly, mix the colour on site and polish the finish to match, then guarantee it for a year.
What we’re called out for in Downside
Toilets and cisterns usually get chipped during fitting, or from a dropped lid or bottle. Cistern lids get chipped surprisingly often.
Most people get in touch when they notice one of these:
- Damage from dropped items
- Chips on the pan or rim
- Chips on the cistern lid
- Pieces knocked off during fitting
Questions to ask before booking
- How the room is protected while they work
- Whether the price covers travel
- What aftercare is recommended
- Who will actually do the work
Covering Downside
Downside is about 4 miles west of Leatherhead, in Surrey. We work in every kind of home, from flats and terraces to detached houses and new builds, as well as offices, shops and holiday lets. We work in all 395 towns and villages across Surrey. Our jobs stretch from Downside to London (19 miles away).
Here we cover the KT11 postcode area. You will find streets such as Downside Common, Downsview Close and Deacon Close, all of which we cover. We also cover the places around Downside: Hatchford (1 mile west), Martyr's Green (1 mile south-west), Hatchford End (2 miles west), Whiteley Village (3 miles north) and Wisley (3 miles west). Within a short drive, we also cover Guildford (8 miles south-west), Woking (7 miles west), Camberley (14 miles west), Epsom (6 miles east), Horley (14 miles south-east) and Redhill (12 miles south-east).
Landmarks near Downside
In Downside, that means homes near The Plough Public House, Parkside School and St Matthew's CofE Aided Infant School. The closest station to Downside is Cobham & Stoke Dabernon station, roughly 1 mile north-east. Further afield, we also cover the area around Epsom Cottage Hospital (5.1 miles north-east) and Send and Ripley History Society Museum (3.8 miles west). Green spaces nearby include Jubilee Wood and Boldermere Lake.
Downside questions
Are there extra charges for Downside?
We don’t add a call-out fee. Your fixed price includes everything.
What happens once I’ve sent photos?
You will get a fixed quote back. There’s no obligation to book.
Can you repair something that is been repaired before?
In most cases. The old repair comes out first, so let us know about it.
What happens if you find more damage?
Your quote covers the damage in the photos. If there’s more, we will tell you before starting.
I’m a tenant. Can you help?
Of course. Ask your landlord first, and we can send them the quote if that helps.
Is it OK to have pets in the house?
We ask you to keep children and pets out of the room while we work and until it has cured. Everywhere else in the home is fine.
Do the materials smell?
There can be some smell while we work. It clears as the materials cure.
Can you fix a cracked toilet that leaks?
No. That needs a new toilet. We repair cosmetic chips and breaks.
What happens on the day
Here’s how a visit generally runs: we arrive on time, sheet and mask the area around the job, carry out the work and clear up. Allow an hour or two from start to finish. Before we go, we’ll explain how long to leave it and what to avoid for the first few days.
- We clean and dry the damaged area.
- Missing material is filled and rebuilt to the original shape.
- We sand it flush.
- We colour-match and finish the glaze.
- Finally we polish it into the surrounding glaze.
Getting ready for the visit
- Move bottles, mats and clutter away from the area
- Tell us if there are stairs or a lift
- Ensure the room can be ventilated
Getting a price
If you are in Downside and want a price, the easiest route is photos: one close up, one from further back, plus your postcode. You will get a fixed quote with dates to choose from.
Read more
Landlords, agents and businesses in Downside
We also carry out snagging repairs for builders and developers, putting right damage done during fitting so nothing needs replacing. We are CHAS, Constructionline and SafeContractor accredited.
Rental properties take more wear, and replacing things at every changeover adds up. A repair between tenancies is a cheaper way to keep the property in good order.
About our accreditations · Every repair comes with a one-year guarantee.
