County Durham · England

Tile repair in Cassop, County Durham

We travel to Cassop for chip, crack and drill-hole repairs to floor and wall tiles. Everything is done in place, and the work is guaranteed.

  • Repairs from £95
  • Chips from dropped pans and tools
  • Discontinued tiles you can’t replace
Surface Doctor technician refinishing the outside of a roll-top bath

Need tile repair in Cassop?

How we handle tile repair in Cassop

The tile stays where it is, so you do not need to find a spare. If a tile moves, it may need relaying first, and we’ll say so. If you’re dealing with drill holes from removed fittings and cracked floor tiles, we can help, whatever the material.

Big or small, you get the same one-year guarantee. Take care with heavy items on repaired tiles, and use a pH-neutral cleaner.

Surface Doctor technician carrying out a floor repair in a kitchen
Location
Cassop (DH6)
County
County Durham
Guarantee
12 months on all our work
Price
From £95. Fixed and free, based on photos
Phone
0345 017 0787
Updated
23 October 2026

How it works

When we visit, we arrive at the time we have agreed, cover the area with dust sheets and masking, and set to work. The job generally takes a few hours. We tidy up before we leave and tell you when it’s ready to use.

  1. We start by cleaning the tile and clearing loose fragments.
  2. Next we fill the damage.
  3. We level and shape the repair to the tile surface.
  4. We match the colour and pattern by hand.
  5. Finally we seal it to match the tile.

Before we arrive

  • Tell us about any previous repairs or coatings
  • Let us know about parking or access
  • Move bottles, mats and clutter away from the area

How to get a price

Upload a photo of the damage and a wider shot of the entire item, and tell us you are in Cassop, and we will reply with a fixed price.

Send photos for a quote

Related advice

Work for landlords and builders

Builders use us to fix snagging damage before handover. Several plots can be done in one visit to keep costs down.

Rental properties take more wear, and replacing things at every changeover adds up. A repair between tenancies is a cheaper way to keep the property in good order.

Why repair rather than replace?

Swapping out a damaged tile involves breaking out the old tile, finding a match and risking the tiles around it. A repair leaves the tile where it is. Our tile repair starts from £95. The price reflects the work involved, not your postcode. You’ll see the full price before booking.

Why us?

  • Free fixed quotes from pictures
  • Nothing taken out or refitted
  • Same prices wherever you are
  • Work done at your home or business

Read our pricing.

When to call us in Cassop

Dropped pans and tools chip floor tiles, while walls end up with drill holes from old fittings. Movement underneath can also crack tiles.

You may need us if you’ve spotted:

  • Discontinued tiles you can’t replace
  • Drill holes from removed fittings
  • Cracked floor tiles
  • Damaged tile edges

Before you book anyone

  • Whether a trained technician does the job
  • What preparation is included
  • The length of the guarantee and what it covers
  • Whether they match the colour on site

10 questions to ask before you book

Questions from Cassop

What happens if you find more damage?

We will show you and explain before doing anything extra. Nothing extra is done without your say-so.

Are you a vetted contractor?

We are accredited with CHAS, Constructionline, SafeContractor, SMAS Worksafe and Builder’s Profile.

Is it safe with children and pets around?

Just keep them out of the work area. We’ll let you know when it’s safe to use again.

Is there a call-out fee?

We do not add a call-out fee. The fixed price covers the visit and the work.

Which areas do you work in?

We cover the whole UK, including Cassop and the rest of County Durham. Send your postcode with your pictures and we will confirm dates.

Can you quote from pictures?

In nearly every case. If pictures don’t show enough, we’ll ask for another angle.

Is there any odour?

There can be some smell while we work. It fades as everything cures.

Is the work guaranteed?

Yes: twelve months. If there is a problem with the work in that time, we come back and put it right.

Prices and what affects them

Prices start from £95. There are no hourly rates or hidden extras. The price is based on:

  • Whether we combine several jobs
  • Previous DIY repairs that have to come out
  • What kind of damage it is
  • Unusual colours or finishes

No two jobs are quite the same, so we price each one individually. The size and type of damage, the material and access all make a difference, and combining jobs on one visit brings the cost down.

Send pictures for a quote

Most quotes are done from pictures alone. To help us price it:

  • Something in shot to show the size
  • Any details about the material
  • Any earlier repairs or coatings
  • One sharp close-up of the damage

Pricing is simple: snap the damage close up and then the entire item, send them to us with your postcode, and we’ll reply with a fixed price. Quotes are free and you are under no obligation.

Honest limits

To be straight with you, some problems need a different fix:

  • Loose or hollow tiles that need relaying
  • Cracks caused by a moving floor, until the floor is fixed
  • Whole walls of failing grout

Not sure? Send pictures and we’ll give you a straight answer.

Materials we repair

  • Ceramic tiles
  • Floor and wall tiles
  • Marble
  • Porcelain tiles
  • Natural stone & granite

Where we work around Cassop

Cassop is about 5 miles west of Peterlee, in County Durham. Anywhere in DH6, we come to you. We work in 329 places across County Durham. We work right across the region, from Cassop to Newcastle upon Tyne (19 miles away).

All of DH6 is within our area. We regularly work on streets such as Front Street, Lynn Crescent and High Cross Street and the roads around them. Other places close to Cassop include Quarrington Hill (1 mile south-west), Kelloe (1 mile south), Thornley (1 mile north-east), Wheatley Hill (2 miles east) and Shadforth (2 miles north). Further out, we also cover Durham (5 miles north-west), Newton Aycliffe (9 miles south-west), Bishop Auckland (11 miles south-west), Spennymoor (6 miles south-west), Seaham (8 miles north-east) and Chester-le-Street (9 miles north-west).

Near you in Cassop

Our customers here include homes close to Church of St Helen and Cassop Primary School, among other places. Further afield, we also cover the area around Sherburn Hospital (3.1 miles north-west) and County Durham (1.5 miles north).

Map of Cassop © OpenStreetMap contributors

Can I fix it myself?

We understand the appeal of fixing it yourself. The risk is that a kit repair hides the damage for a while, then fails, and the old filler has to come out before a proper repair.

DIY kits are sold for most surfaces, and they can tidy up a tiny mark. Where they fall down is colour and preparation: kits come in a few standard shades, and without proper cleaning and keying the filler often lifts.

CHAS accredited contractor and Constructionline logos SafeContractor, SMAS Worksafe and Builder’s Profile logos

About our accreditations · Every repair comes with a one-year guarantee.

Read what customers say about us on Trustpilot.