County Durham · England
Tile Repair in The Slack
Problem with your tiled area in The Slack? We put it right where it is, match it on site and back it with a one-year guarantee.
- Repairs from £95
- Drill holes from removed fittings
- Damaged tile edges
Prices and what affects them
Repairs from £95. There’s no area surcharge for The Slack. What changes the price is:
- Unusual colours or finishes
- What the surface is made of
- Where the damage is and how we get to it
- Previous DIY repairs that have to come out
A repair is priced on what needs doing, not your postcode. You will see the full price before booking.
How to get a fixed price
It only takes a minute to photograph the damage, and it saves a visit. Please include:
- A close-up of the damage, in focus
- Something in shot to show the size
- A wider photo showing the whole tiled area
- Daylight if possible, and no flash reflection
Getting a price is easy: snap the damage close up and then the entire item, send them to us with your postcode, and you’ll get a fixed price back. There is no charge for the quote and no obligation.
Tile repair at your home in The Slack
The tile stays where it is, so there is no need to hunt for a matching tile. If a tile moves, it may need relaying first, and we’ll tell you. Typical jobs include damaged tile edges and chips from dropped pans and tools, across ceramic tiles, porcelain tiles and natural stone & granite.
Big or small, it’s backed by a one-year guarantee in The Slack and across County Durham. Take care with heavy items on repaired tiles, and clean with a pH-neutral cleaner.
- Location
- The Slack (DL13)
- County
- County Durham
- Guarantee
- One year on every repair
- Quote
- From £95. Fixed and free, based on photos
- Phone
- 0345 017 0787
- Page updated
- 23 October 2026
For landlords and businesses
Rental properties take more wear, and replacing things at every changeover adds up. Repairing between tenants keeps the property presentable for less.
For developers and builders, we fix damage before handover. Several plots can be done in one visit.
When we’d advise against a repair
Before you book, it’s worth knowing the limits too:
- Loose or hollow tiles that need relaying
- Cracks caused by a moving floor, until the floor is fixed
- Whole walls of failing grout
Not sure? Send pictures and we’ll give you a straight answer before booking.
Materials we repair
- Marble
- Floor and wall tiles
- Natural stone & granite
- Porcelain tiles
- Ceramic tiles
What happens on the day
Nothing needs to be moved out of the room beforehand. Everything we use comes in the van with us, put protection down and start once you’re happy with the plan. It normally takes a morning or an afternoon, and you’re welcome to carry on with your day while we work.
- We start by cleaning the tile and clearing loose fragments.
- We fill the chip, crack or hole.
- We level and shape the repair to the tile surface.
- The colour and pattern are recreated by hand.
- Finally we seal it to match the tile.
Before we arrive
- Let us know which floor the room is on
- Keep children and pets away from the room on the day
- Avoid using the area for a few hours before we arrive
Ask for a price
Email us photos of the damage and a wider shot of the entire item, and tell us you’re in The Slack, and we will come back with a fixed quote.
Related advice
Can I fix it myself?
The difference between a kit and a professional repair is mostly in the preparation and colour. We prepare the area properly, mix the colour on site and polish the finish to match, then guarantee it for a year.
Kits are cheap and easy to find, but the repairs we redo most often are DIY ones that have discoloured or lifted. Getting it right first time is usually cheaper.
Common problems we fix in The Slack
Floor tiles chip when pans, tins and tools are dropped, while walls end up with drill holes from old fittings. Movement underneath can also crack tiles.
Signs it’s time to call us include:
- Discontinued tiles you can’t replace
- Drill holes from removed fittings
- Damaged tile edges
- Chips from dropped pans and tools
What to look for in a quote
- If travel is included in the price
- What happens if they find more damage
- Whether cleaning and preparation are in the price
- How long it needs to cure
Common questions in The Slack
Is there a call-out fee?
Travel is included in the price, and we charge the same wherever you are.
Can you repair something that is been repaired before?
Yes, we frequently do. Removing the old work can add time, and that’s in the quote.
Do you do work for letting agents?
Yes. We work for landlords, agents, builders and businesses as well as homeowners.
Is it OK to have pets in the house?
Just keep them out of the work area. We will let you know when it’s safe to use again.
Can you price it without visiting?
In nearly every case. If photos do not show enough, we’ll ask for another angle.
How quickly can you book me in?
It depends on the time of year and where you are. We’ll offer you dates when we send your quote.
How much does tile repair cost in The Slack?
Prices start from £95. Because every job differs, we price from photos. You’ll get a fixed figure before booking.
I’m a tenant. Can you help?
Of course. Ask your landlord first, and we can send them the quote if that helps.
About The Slack
The Slack is about 6 miles west of Bishop Auckland, in County Durham. Jobs in The Slack are booked in like any other job: a fixed quote from your pictures, and a technician at your door on the day. Our technicians cover 329 places across County Durham, from the larger towns to small villages. Our jobs stretch from The Slack to Newcastle upon Tyne (about 26 miles away).
All of DL13 is covered. That includes homes on Copley Bent and Diamond Hill and the roads around them. Other places close to The Slack include Butterknowle (1 mile west), South Side (1 mile north-west), Cockfield (1 mile south-east), Copley (1 mile west) and Lynesack (1 mile west). Within a short drive, we also cover Durham (15 miles north-east), Newton Aycliffe (10 miles east), Bishop Auckland (6 miles east), Spennymoor (10 miles north-east), Shildon (7 miles east) and Crook (7 miles north-east).
What’s near The Slack
Typical jobs here are in homes near Butterknowle Primary School. Well-known places in the area include Raby Castle (2.5 miles south-east).
Repair or replace: which is better?
Swapping out a damaged tile means breaking it out, tracking down a matching tile and risking the tiles around it. Repairing it leaves the tile where it is. Repairs from £95, with every job priced individually. A repair normally costs much less than people expect, particularly next to the cost of replacement. Send pictures and we’ll give you the exact figure.
Why choose Surface Doctor in The Slack
- Every repair guaranteed for a year
- Usually one visit, start to finish
- A fixed quote before booking
- Same prices wherever you are
See our prices page.
Also near The Slack
Also in The Slack
About our accreditations · Every repair comes with a one-year guarantee.
