Edinburgh · Scotland
Toilet & ceramic chip repair in New Town, Edinburgh
We travel to New Town for chip and break repairs to toilets, cisterns and other ceramics. Everything is done in place, with a one-year guarantee.
- Repairs from £95
- Chips on the pan or rim
- Chips on the cistern lid
Can I fix it myself?
For a hairline mark somewhere you will never see, a kit may be enough. For damage in plain view, cracks, holes or rust, or coloured finishes, a professional repair is worth it.
If you’ve already tried a DIY fix, that is fine. We take the old repair out and do it properly, so it does not stop a professional repair. It does add a little time, so tell us about it when you send pictures.
How we handle toilet chip repair in New Town
We rebuild the damaged area and match it to the glaze, so you don’t need a plumber or a new toilet. A crack that leaks cannot be fixed with a cosmetic repair, and we will tell you if that’s what we find. Whether it’s chips on the pan or rim and chips on the cistern lid, we can help.
Peace of mind is built in: each job carries a one-year guarantee, and we’ll explain exactly what it covers when we quote. Take care with heavy items and use non-abrasive cleaners on the outside of the pan and cistern.
- Area
- New Town (EH3, EH1, EH2)
- Region
- Edinburgh
- Guarantee
- 12 months on all our work
- Price
- From £95. Free and fixed, from your photos
- Call
- 0345 017 0787
- Page updated
- 23 October 2026
New Town: your questions answered
Do I have to be there?
Yes. The technician needs access to the room for the visit, at a time we agree with you.
Are there extra charges for New Town?
We do not add a call-out fee. The fixed quote covers the visit and the work.
How quickly can you book me in?
It depends on the time of year and where you are. Send pictures with your postcode and we will reply with the earliest dates.
Do the materials smell?
There may be a mild smell during the work.
Is repairing better than replacing?
Normally, when the rest is in good condition. Repairing avoids the cost and disruption of replacing. We’ll tell you honestly if replacement makes more sense.
It’s been repaired before. Can you still fix it?
Generally, yes. Let us know what was used before and we’ll plan for it.
Do you do work for letting agents?
We do, regularly. We can quote for several properties together and work between tenancies.
Do you cover the whole of Edinburgh?
Everywhere in the UK, New Town included. There’s no extra charge for travel.
Prices and what affects them
Repairs from £95. We charge the same across the UK, including New Town. What changes the price is:
- How many areas need work
- Unusual colours or finishes
- Whether we combine several jobs
- Whether old repairs or coatings need taking off
It helps to know what pushes a price up or down: the amount of damage, the material, access to the area, and how many jobs we do in one trip. Send photos and you’ll get a fixed figure.
Quotes from your pictures
A couple of clear pictures is all it takes. It helps if you send:
- Any earlier repairs or coatings
- The postcode, so we can plan the visit
- A coin or ruler next to the damage for scale
- A picture taken from further back
Email us a picture of the damage and a wider shot of the whole item, with your EH3 postcode, and we will reply with a fixed quote.
How it works
Here’s how a visit normally runs: we arrive at the agreed slot, protect everything around the work area, do the job and tidy away. Plan for one to two hours from start to finish. Before we go, we will explain when it can be used and what to avoid for the first few days.
- First the damaged area is cleaned and dried.
- We fill and rebuild missing material to the original shape.
- We sand it flush.
- We match the colour to the glaze.
- Finally we polish it into the surrounding glaze.
Preparing for the visit
- Tell us about parking, stairs or access
- Let us know if it has been repaired before
- Have somewhere for us to park nearby if possible
Getting a price
A quote takes minutes to ask for: photograph the damage, then the whole toilet, include your postcode and send them over. You’ll get a fixed quote, not an estimate.
Advice
For landlords and businesses
Housing associations and facilities teams use us for planned and reactive repairs. A repair avoids taking out and refitting, which matters when someone is living in the home.
Rental properties take more wear, and replacing things at every changeover adds up. Repairing between tenants keeps the property presentable for less.
Why repair rather than replace?
A new toilet needs a plumber and sometimes new flooring around the pan, and a matching cistern may no longer be made. Repairing the chip leaves it in place. Repairs from £95, with every job priced individually. We do not add extras on the day. What we quote from your pictures is what you pay, unless the damage turns out to be different, in which case we talk to you first.
What you get with us
- Every repair guaranteed for a year
- Colour mixed on the day to match
- No extra charge for your area
- Straight answers about what a repair can do
Take a look at our pricing.
When we’d advise against a repair
Not everything can be repaired, and we’ll tell you before we start. We can’t fix:
- A crack that leaks water
- A crack through the bowl or trap
- A loose pan or leaking seal (that’s a plumbing job)
Send us pictures and we will tell you honestly before you book.
Materials we work on in New Town
- Vitreous china
- Pedestals
- Porcelain
- Toilet pans
- Cisterns & lids
Covering New Town
New Town is about 1 mile north of Edinburgh, in Edinburgh. Our work suits any type of property, from flats and terraces to detached houses and new builds, as well as offices, shops and holiday lets. Our repair technicians cover 175 places across Edinburgh, from the larger towns to small villages.
Our visits in EH3, EH1 and EH2 are booked in the same way as anywhere else. Whether you live on York Lane, Meuse Lane and Canon Lane or anywhere nearby, a technician can come to you. We also travel to Bellevue (1 mile north-east), Broughton (1 mile east), Canonmills (1 mile north), Greenside (1 mile east) and Gayfield (1 mile east). Larger places within reach include Queensferry (8 miles west), South Portobello (3 miles east), Southhouse (4 miles south-east), Gilmerton (4 miles south-east), Slateford (3 miles south-west) and Gracemount (4 miles south-east).
Local landmarks in New Town
In New Town, that means homes near King George V Park, St Cuthbert's Church and The Standing Order pub, among other places. Other local landmarks include Stockbridge public library (under half a mile north-west), London Street Primary School (0.5 miles north-east), Drummond Community High School (0.5 miles north-east) and Free Church College (less than half a mile south). There’s a railway station in New Town itself: Edinburgh Waverley station. A little further out are Royal Public Dispensary of Edinburgh (0.6 miles south-east) and Waverley Mall (within half a mile south-east). For a walk, there is The New Leaf Co-op and Salisbury Crags.
- Places of worship nearby include St Andrew's and St George's West Church (within half a mile south-east)
Also in New Town
Signs you need toilet chip repair in New Town
Most toilet chips happen while the bathroom is being fitted, or from a dropped lid or bottle. Cistern lids are a common casualty.
Signs it’s time to call us include:
- Pieces knocked off during fitting
- Chips on the cistern lid
- Damage from dropped items
- Marks on the outside of the pan
Before booking anyone
- A fixed price, and whether VAT is included
- Whether there are any call-out or travel charges
- How long the guarantee is and what it covers
- How to look after the finish
About our accreditations · Every repair comes with a one-year guarantee.
