Staffordshire · England

Tile repair in Newcastle-under-Lyme, Staffordshire

We travel to Newcastle-under-Lyme for chip, crack and drill-hole repairs to floor and wall tiles. Everything is done in place, and the work is guaranteed.

  • Repairs from £95
  • Chips from dropped pans and tools
  • Drill holes from removed fittings
Surface Doctor technician refinishing the outside of a roll-top bath

Tile repair for Newcastle-under-Lyme homes

About our tile repair in Newcastle-under-Lyme

The tile stays where it is, so there is no need to hunt for a matching tile. If a tile moves, it may need relaying first, and we’ll say so. If you are dealing with chips from dropped pans and tools and cracked floor tiles, we can help, whatever the material.

Your repair is guaranteed for a year, as with every job we do. Take care with heavy items on repaired tiles, and use a pH-neutral cleaner.

Floor repair in progress in a customer’s kitchen
Area
Newcastle-under-Lyme (ST5, ST7, CW3, TF9)
County
Staffordshire
Guarantee
One year on every repair
Quotes
From £95. Free, fixed price from pictures
Telephone
0345 017 0787
Last updated
23 October 2026

Should you replace it?

Replacing a tile involves breaking out the old tile, tracking down a matching tile and possibly cracking its neighbours. Repairing it keeps the original tile. Our tile repair starts from £95. A few things move the price: the amount of damage, the material, access to the area, and how many jobs we do in one trip. Photos let us give you a fixed figure.

Why us?

  • No need to remove anything
  • Most jobs done in one visit
  • One price list for the entire UK
  • Dust sheets down, tidy finish

Read our prices page.

When a repair isn’t the answer

We won’t take on work that won’t last, so these are the limits:

  • Loose or hollow tiles that need relaying
  • Cracks caused by a moving floor, until the floor is fixed
  • Whole walls of failing grout

If in doubt, send photos and we’ll say what we think before booking.

What we work on

  • Marble
  • Porcelain tiles
  • Natural stone & granite
  • Ceramic tiles
  • Floor and wall tiles

What we’re called out for in Newcastle-under-Lyme

Floor tiles chip when pans, tins and tools are dropped, while walls end up with drill holes from old fittings. Movement underneath can also crack tiles.

Contact us if you’ve noticed any of these:

  • Discontinued tiles you cannot replace
  • Cracked floor tiles
  • Damaged tile edges
  • Drill holes from removed fittings

Questions to ask before you book

  • A fixed quote, and whether VAT is included
  • Whether they match the colour on site
  • Whether cleaning and preparation are in the price
  • How changes to the job are handled

How to compare quotes

Newcastle-under-Lyme questions

How do I book?

Use the quote form or ring 0345 017 0787.

Is my repair covered?

Every repair comes with a one-year guarantee. Ask us what it covers when you get your quote.

Can a cracked tile be fixed in place?

Usually, as long as it’s still firmly stuck down.

Is repairing better than replacing?

In most cases, yes. A repair skips the removal, fitting and redecorating. If it isn’t worth repairing, we will tell you.

What happens if you find more damage?

We will show you and explain before doing anything extra. You will not be charged for anything you haven’t agreed.

Can landlords book you?

Yes, frequently. We can quote for several properties together and work between tenancies.

Do the materials smell?

Expect a mild smell while we are working, which fades afterwards.

What happens next?

We look at the pictures and reply with a fixed price and some dates. If we need another angle, we’ll ask.

What tile repair costs

Repairs from £95. There is no charge for travel to Newcastle-under-Lyme. The price depends on:

  • How many areas need work
  • Access to the area
  • Any earlier repairs that need removing first
  • Whether we combine several jobs

The price reflects the work involved, not where you live. The full price is agreed before booking, with no extras added later.

Send photos for a quote

Photographing the damage takes a minute, and it saves a visit. Please include:

  • Where you are, by postcode
  • Details of any past repairs
  • Daylight if possible, and no flash reflection
  • One sharp close-up of the damage

Ring 0345 017 0787, or send us pictures through the quote form. With a clear picture of the damage and one of the entire tiled area, we can give you a fixed quote the same day in most cases.

Where we work around Newcastle-under-Lyme

Newcastle-under-Lyme is about 3 miles west of Stoke-on-Trent, in Staffordshire. Jobs in Newcastle-under-Lyme are booked in like any other job: a fixed price from your photos, and a technician at your door on the day. We cover 512 places across Staffordshire, from the larger towns to small villages. Our jobs stretch from Newcastle-under-Lyme to Manchester (32 miles away).

Every address in ST5, ST7, CW3 and TF9 is covered. Whether you live on High Street, Market Lane and Barber's Square or a nearby road, we can come to you. With the A34 and A52 close by, Newcastle-under-Lyme is simple for us to get to. Other places close to Newcastle-under-Lyme include Knutton (1 mile west), May Bank (1 mile east), Dimsdale (1 mile north-east), Basford (1 mile east) and Wolstanton (1 mile north-east). Within a short drive, we also cover Longton (5 miles south-east), Stone (9 miles south-east), Leek (10 miles north-east), Biddulph (7 miles north), Alsager (6 miles north-west) and Kidsgrove (5 miles north). As one of the bigger places in Staffordshire, Newcastle-under-Lyme sees plenty of our work.

Near you in Newcastle-under-Lyme

We visit homes around Hempstalls Primary School, St John Fisher Catholic College and Blackfriars School, among other places. Nearby too are Saint Michael's and All Angels (under half a mile north-east) and Old Bull's Head Inn (0.6 miles south-east). The closest station to Newcastle-under-Lyme is Longport station, roughly 1.7 miles north-east of the centre. A little further out are Heighley Castle (4.4 miles west) and The Potteries Centre (2.5 miles east). The countryside around Newcastle-under-Lyme includes Westport Lake and Bignall Hill.

  • Parks and local facilities nearby include Audley and Bignall End (3 miles north-west)
Map of Newcastle-under-Lyme © OpenStreetMap contributors

How the visit works

We turn up when we said we would and checks the damage against your photos first. The floor and nearby surfaces are covered before we open a single tin. The work itself takes a morning or an afternoon, and the room is left clean and tidy.

  1. First the tile is cleaned and loose pieces removed.
  2. Next we fill the damage.
  3. We level and shape the repair to the tile surface.
  4. The colour and pattern are recreated by hand.
  5. We seal the repair to suit the finish of the tile.

Before we arrive

  • Let us know about parking or access
  • Move bottles, mats and clutter away from the area
  • Let us know which floor the room is on

Get a quote

Send us pictures of the damage and a wider shot of the whole item, and tell us you are in Newcastle-under-Lyme, and we will reply with a fixed quote.

Get a free quote

Related advice

DIY repairs versus a professional job

If you are set on a kit, follow its instructions closely, and do not use it until it has fully cured. If it doesn’t work out, we can still repair it properly.

We understand the appeal of fixing it yourself. The risk is that a kit repair hides the damage for a while, then fails, and the old filler has to come out before a proper repair.

Landlords, agents and businesses in Newcastle-under-Lyme

Letting agents frequently send us photos straight from the inventory. That means we can quote before you even visit the property, and we can arrange access with the tenant directly if that helps.

For anyone letting property in or around Newcastle-under-Lyme, we can repair and quote for several addresses together. Just send pictures for each address and we’ll price them together.

CHAS accredited contractor and Constructionline logos SafeContractor, SMAS Worksafe and Builder’s Profile logos

About our accreditations · Every repair comes with a one-year guarantee.

Read what customers say about us on Trustpilot.