Scottish Borders · Scotland
Toilet & ceramic chip repair in Newstead, Scottish Borders
Chip and break repairs to toilets, cisterns and other ceramics at your home in Newstead, with a one-year guarantee on every repair.
- Repairs from £95
- Chips on the pan or rim
- Damage from dropped items
Toilet chip repair in Newstead, done in place
We rebuild the damaged area and match it to the glaze, so you don’t need a plumber or a new toilet. A crack that leaks can’t be fixed with a cosmetic repair, and we will tell you if that is what we find. Whether it’s chips on the pan or rim and damage from dropped items, we can generally put it right, on vitreous china, porcelain and cisterns & lids alike.
The work is covered for a year after we finish. Just call us if there is a problem and we will sort it. Take care with heavy items and clean the outside of the pan gently.
- Area
- Newstead (TD6)
- County
- Scottish Borders
- Guarantee
- 12 months on all our work
- Price
- From £95. Free, fixed price from pictures
- Phone
- 0345 017 0787
- Last updated
- 23 October 2026
What we do, step by step
When we visit, we arrive at the time we have agreed, cover the area with dust sheets and masking, and set to work. The job generally takes one to two hours. We tidy up before we leave and tell you when it’s ready to use.
- First the damaged area is cleaned and dried.
- We fill and rebuild missing material to the original shape.
- We sand it flush.
- We colour-match and finish the glaze.
- We polish the repair to blend it in.
Before we arrive
- Move bottles, mats and clutter away from the area
- Keep children and pets away from the room on the day
- Tell us if there are stairs or a lift
Getting a price
The quickest way to a price is to send two or three photos through our quote form or call us. We’ll say right away whether it can be repaired.
Advice
When to call us in Newstead
Toilets and cisterns usually get chipped during fitting, or from a dropped lid or bottle. Cistern lids get chipped surprisingly frequently.
The things clients typically mention when they call are:
- Damage from dropped items
- Marks on the outside of the pan
- Pieces knocked off during fitting
- Chips on the pan or rim
What to look for in a quote
- What prep work is covered
- How long the guarantee is and what it covers
- How soon you can use it again
- How to care for the finish
How we price toilet chip repair
Prices start from £95. We price every job individually, from your photos. The main factors are:
- Access to the area
- How hard the colour is to match
- The material
- The size and number of damaged areas
The price depends on how much damage there is and what kind, what it’s made of and how many jobs we combine into one visit. We give a fixed quote from your photos, so there are no surprises on the day.
Send pictures for a quote
It only takes a minute to photograph the damage. Try to send:
- A coin or ruler next to the damage for scale
- A close-up of the damage, in focus
- Any details about the material
- A photo taken from further back
There is no need for us to visit first. Photos are enough for us to price nearly every job: we need a close-up, a wider picture and your postcode, and we will come back to you with a fixed figure.
About Newstead
Newstead is about 4 miles east of Galashiels, in the Scottish Borders. Across the TD6 area, we carry out the work at your property. Newstead is one of 89 places in the Scottish Borders where we work. Our nearest city page is Edinburgh, about 31 miles away.
All of TD6 is covered, from the main roads to the quietest streets. Local streets include Main Street, Claymires Lane and Back Road. We also travel to Melrose (1 mile west), Gattonside (1 mile north-west), Newtown St Boswells (2 miles south-east), Darnick (2 miles west) and Bowden (2 miles south). Further out, we also cover Galashiels (4 miles west), Hawick (13 miles south), Kelso (10 miles east), Selkirk (7 miles south-west), Jedburgh (10 miles south-east) and Wilton (13 miles south).
Around Newstead
For rail, the closest station is Tweedbank station, roughly 2.5 miles west. Well-known places in the area include Commendators House Museum (0.9 miles west) and Castle Holydean (2.9 miles south-west). For a walk, there is Eildon Hill North and Bemersyde Moss.
Honest limits
We’d rather lose a job than do one that will not last, so these are the limits:
- A crack that leaks water
- A crack through the bowl or trap
- A loose pan or leaking seal (that’s a plumbing job)
Not sure? Send pictures and we’ll give you a straight answer before you book.
What we work on
- Vitreous china
- Cisterns & lids
- Toilet pans
- Pedestals
- Porcelain
Towns and villages near Newstead
More services for Newstead
Can I fix it myself?
Kits are cheap and easy to find, but many of the jobs we do start with putting right a DIY repair. Doing it properly first is normally the cheaper route.
A DIY attempt is not a disaster. We remove the old filler and start again, so it doesn’t stop a professional repair. It does add a little time, so tell us about it when you send photos.
Landlords, agents and businesses in Newstead
Rented homes see more wear and tear, and replacing items every time a tenant leaves is expensive. Repairing between tenants keeps the property presentable for less.
We regularly price jobs from inventory or check-out pictures. That means we can quote before you even visit the property, and we can arrange access with the tenant directly if that helps.
FAQs for Newstead
Will the price change on the day?
We stop, show you and agree any change before carrying on. Nothing extra is done without your say-so.
Does someone need to be in?
Yes. The technician needs access to the room for the visit, at a time we agree with you.
What about a leaking crack?
No. A leaking crack needs the toilet replacing. We repair cosmetic chips and breaks.
Can you price it without visiting?
In nearly every case. We only ask to see it in person if the pictures cannot show what we need.
What happens after I send pictures?
We review the photos and send a fixed quote and the next dates we have.
I rent my home. Can I book you?
Yes. Check with your landlord; we can send the quote to them too.
Is there a guarantee?
Yes: twelve months. If anything goes wrong with the repair within the year, we return to fix it.
Can pets and children be at home?
On the day, the room should be kept clear of pets and children.
Repair or replace in Newstead?
Replacing a toilet means a plumber and possibly new flooring, and a matching cistern may no longer be made. Repairing the chip keeps the toilet you have. Our toilet chip repair starts from £95. There are no surprise extras on the day. The price we quote from your photos is the price you pay, and if the damage turns out to be different, we discuss it before starting.
Why choose Surface Doctor in Newstead
- Colour-matched on site
- Every repair guaranteed for a year
- Honest advice, even when it means no job
- Same prices wherever you are
See our prices page.
About our accreditations · Every repair comes with a one-year guarantee.
