County Durham · England
Tile Repair in Gilesgate
Damaged tiled area in Gilesgate? We repair it in place, match it on site and back it with a one-year guarantee.
- Repairs from £95
- Damaged tile edges
- Cracked floor tiles
Covering Gilesgate
Gilesgate is about 1 mile east of Durham, in County Durham. We work in every kind of home, old or new, large or small, plus businesses and rented homes. Our technicians cover 329 places across County Durham. You can also see our page for Newcastle upon Tyne, about 15 miles away.
Postcode districts we cover here: DH1. Jobs here include addresses on Mill Lane, Green Lane and Oak Avenue. Gilesgate sits on or near the A181 and A690, which makes travel easy. Neighbouring places we cover include Old Durham (1 mile south), Durham (1 mile west), Belmont (1 mile east), Moor End (1 mile north-east) and Elvet (1 mile south-west). Larger places within reach include Consett (13 miles north-west), Newton Aycliffe (11 miles south), Bishop Auckland (10 miles south-west), Spennymoor (6 miles south), Seaham (9 miles north-east) and Chester-le-Street (5 miles north).
Near you in Gilesgate
Around Gilesgate, we work in homes near Durham Sixth Form Centre, Chorister School and Durham University Library and Collections. Other local landmarks include The Dun Cow Public House (0.7 miles south-west), St Giles Church (under half a mile south-west), Old Durham Gardens (0.7 miles south) and Durham Gilesgate Primary School (less than half a mile north-east). The nearest railway station is Durham station, about 1.1 miles west. Other landmarks nearby include Kepier Hospital (less than half a mile west) and The Gates Shopping Centre (1 mile west).
- Parks and local facilities nearby include Durham (1.2 miles west)
About our tile repair in Gilesgate
The tile stays where it is, so you do not need to find a spare. If a tile moves, it may need relaying first, and we will say so. We regularly repair ceramic tiles, floor and wall tiles and natural stone & granite, and the jobs we see most are discontinued tiles you can’t replace and drill holes from removed fittings.
Whatever the size of the job, it’s backed by a one-year guarantee. Avoid dropping heavy items on repaired floor tiles, and use a pH-neutral cleaner.
- Where
- Gilesgate (DH1)
- County
- County Durham
- Guarantee
- A year, on every repair
- Quote
- From £95. Fixed and free, based on photos
- Telephone
- 0345 017 0787
- Page updated
- 23 October 2026
DIY kit or professional repair?
Kits are cheap and easy to find, but the repairs we redo most frequently are DIY ones that have discoloured or lifted. Doing it properly first is usually the cheaper route.
What a professional repair adds is preparation, colour matching and finishing. We prepare the area properly, mix the colour on site and polish the finish to match, and the work is guaranteed.
When a repair is not the answer
We would rather lose a job than do one that won’t last, so here’s what a repair can’t put right:
- Loose or hollow tiles that need relaying
- Cracks caused by a moving floor, until the floor is fixed
- Whole walls of failing grout
If in doubt, send pictures and we will say what we think.
Materials we work on in Gilesgate
- Natural stone & granite
- Floor and wall tiles
- Ceramic tiles
- Porcelain tiles
- Marble
Why repair rather than replace?
Swapping out a damaged tile involves breaking out the old tile, finding a match and possibly cracking its neighbours. A repair leaves the tile where it is. Our tile repair starts from £95. Set against the cost of replacement, a repair is generally a fraction of the price, because nothing has to be taken out, refitted or made good. Your fixed quote shows exactly what’s included.
Why Gilesgate customers choose us
- We leave the room as we found it
- Same prices wherever you are
- No need to remove anything
- Colour-matched on site
See our prices page.
How we price tile repair
Repairs from £95. You won’t pay by the hour. The price is based on:
- Any earlier repairs that need removing first
- How hard the colour is to match
- How much damage there is
- Access to the area
A repair is priced on what needs doing, not your postcode. The full price is agreed before you book, with no extras added later.
How to get a fixed quote
Two or three clear pictures are generally enough. Try to include:
- Any earlier repairs or coatings
- A coin beside the damage so we can judge size
- Any details about the material
- One picture of the whole tiled area
Pricing is simple: take a close-up of the damage and a picture from further back, send them to us with your postcode, and you’ll get a fixed price back. Quotes are free and no obligation.
Questions from Gilesgate
Can I add another job to the visit?
Yes. Doing several items on one visit typically costs less than separate visits. Include photos of each item.
Can you price it without visiting?
Normally, yes. Clear pictures let us give you a fixed quote without visiting.
How soon can you come?
Your quote comes with available dates. If it’s urgent, say so and we will do what we can.
Will it make a mess?
Very little mess: we sheet and mask everything nearby, and we take our waste away with us.
Are you accredited?
Yes. Our accreditations include CHAS, Constructionline and SafeContractor. See our accreditations page for the full list.
Is it safe with children and pets around?
Just keep them out of the work area. We will let you know when it’s safe to use again.
Can tenants book a repair?
Yes, though it’s best to check with your landlord first. Many landlords are happy for a repair to be arranged.
What areas do you cover?
We cover the whole UK, including Gilesgate and the rest of County Durham. Send your postcode with your photos and we’ll offer you dates.
How it works
We agree an arrival time beforehand, so you are not left guessing. Once we are there, the work takes a morning or an afternoon for most jobs. We leave the room clean.
- We start by cleaning the tile and clearing loose fragments.
- The chip, crack or hole is filled.
- We level and shape the repair to the tile surface.
- We recreate the colour and pattern by hand.
- Finally we seal it to match the tile.
Getting ready for the visit
- Avoid using the area for a few hours before we arrive
- Tell us about parking, stairs or access
- Make sure the room can be ventilated
Ask for a price
Call 0345 017 0787 or use the quote form. With one close-up and one wider picture, we can price the job.
Related advice
Other services in Gilesgate
Work for landlords and builders
Letting agents often send us photos straight from the inventory. That means we can quote before you even visit the property, and we liaise with tenants about access if you’d like us to.
We also carry out snagging repairs for builders and developers, putting right damage done during fitting. We are CHAS, Constructionline and SafeContractor accredited.
Common problems we fix in Gilesgate
Floor tiles chip when pans, tins and tools are dropped, and wall tiles get drilled for fittings that are later removed. Cracks can also come from movement in the floor below.
Look out for any of the following:
- Drill holes from removed fittings
- Cracked floor tiles
- Chips from dropped pans and tools
- Damaged tile edges
Comparing quotes
- Whether a trained technician does the job
- A fixed quote, and whether VAT is included
- What happens if the damage is worse than the pictures show
- The length of the guarantee and what it covers
About our accreditations · Every repair comes with a one-year guarantee.
